Privacy Policy

01Who We Are

Campersite is the controller of the personal data processed on the platform, meaning it decides how and why the data is used. This Policy applies to the website, the app and all other Campersite channels.

02Data We Collect

Data you provide:

• Registration: name, email, password, phone number, profile picture and preferences;
• Documents: CPF or CNPJ (Brazilian tax IDs), when needed to publish listings, purchase plans or issue charges;
• Vehicle: model, dimensions (height, width, length and weight) and type, used to calculate safe routes;
• Content: photos, reviews, posts, comments, listings, events and messages.

Data collected automatically:

• Location: when you allow it, we use your device's GPS to show nearby places and for navigation;
• Usage data: pages visited, searches, clicks and interactions;
• Technical data: IP address, device type, operating system, browser, date and time of access.

Third-party data: if you sign in with a Google account, we receive the name, email and photo linked to it.

03How We Use Your Data

• Create and maintain your account and authenticate your access;
• Show campsites, support points, destinations and events near you;
• Calculate routes suited to your vehicle's dimensions and provide GPS navigation;
• Publish and moderate the content you share;
• Process payments for plans, listings and coupons;
• Send notifications, transactional emails and, if you agree, marketing communications;
• Prevent fraud, spam and misuse, and keep the platform secure;
• Improve the platform using usage statistics;
• Comply with legal and regulatory obligations.

04Legal Bases

We process personal data based on the grounds set out in article 7 of the LGPD:

• Performance of a contract: to provide the services you request;
• Consent: for location, marketing communications and non-essential cookies — you can withdraw it at any time;
• Legitimate interest: for security, fraud prevention and platform improvement, always respecting your rights;
• Legal obligation: for example, keeping access logs as required by the Brazilian Internet Civil Framework and tax obligations.

05Data Sharing

We do not sell your personal data. We may share it only when necessary with:

• Other users: your public profile information, reviews, posts and listings are visible according to your privacy settings;
• Payment processors (such as Mercado Pago), to complete transactions;
• Registration validation services (such as Serpro), to confirm CPF or CNPJ;
• Providers of infrastructure, hosting, email, maps (such as Google Maps), social login, automatic translation and bot protection (captcha);
• Public authorities, when required by court order or legal obligation.

All partners are contractually required to protect the data and use it only for the stated purposes.

06Location

Location is only collected with your permission in the browser or on your phone. During GPS navigation, it is used in real time to guide your route. If you join a convoy, your position is shared only with the members of that convoy while it is active.

You can turn off location access at any time in your device settings; some features will stop working.

07Cookies and Similar Technologies

We use cookies and local storage for:

• Essential purposes: keeping you securely signed in, remembering your chosen language and theme;
• Performance: understanding how the platform is used and fixing problems.

You can block or delete cookies in your browser settings, but essential cookies are required for signing in and other basic functions.

08Security

We adopt technical and administrative measures to protect your data, such as encrypted connections (HTTPS), encrypted password storage, restricted access control and system monitoring. No system is completely immune to incidents; if one occurs that may cause significant risk or harm, we will notify you and the Brazilian National Data Protection Authority (ANPD), as required by law.

09How Long We Keep Data

We keep data while your account is active or for as long as necessary for the purposes described. After your account is deleted, data is erased or anonymized, except where the law requires retention — for example, access logs for 6 months (Brazilian Internet Civil Framework) and tax and payment data for the periods set by tax law.

10Your Rights

Under article 18 of the LGPD, you may at any time:

• Confirm whether we process your data and access it;
• Correct incomplete, inaccurate or outdated data;
• Request anonymization, blocking or deletion of unnecessary data or data processed in breach of the law;
• Request portability of your data;
• Find out who we share your data with;
• Withdraw consent and be informed of the consequences;
• Object to processing based on legitimate interest.

Many of these rights can be exercised directly in your profile and privacy settings. For the others, reach us through the contact page. You may also file a complaint with the ANPD.

11Children and Teenagers

The platform is intended for people aged 18 and over. We do not knowingly collect data from children. If we identify data from minors provided without a guardian's consent, it will be deleted.

12International Transfers

Some partners (such as map, social login and translation services) may process data on servers outside Brazil. In such cases, we ensure the transfer complies with articles 33 to 36 of the LGPD, using partners that offer an adequate level of protection.

13Changes to This Policy

This Policy may be updated from time to time. The effective date at the top of the page shows the current version, and significant changes will be communicated through the platform or by email.

14Contact and Data Protection Officer

For questions about this Policy or to exercise your rights, contact our Data Protection Officer (DPO) through the contact page, using "Privacy / LGPD" as the subject.